CRM Implementation

CRM Implementation

IT Systems should help your sales force and the rest of your organisation to be more efficient and effective. By capturing customer, order and market data, monitoring salesperson activity and performance, streamlining workflow and providing informative reports, your IT systems should help not hinder.

All too often, LoganLea sees systems that do not support the business or the sales force. Poorly implemented systems produce poor results. To make matters worse, users often “reject” bad systems and just do not use them. LoganLea’s team has worked with and used all of the major CRM and SFA systems during many years of sales management and hands-on sales roles. We know from experience how effective good systems can be. But we also know that the best and most expensive systems are rendered useless if poorly implemented.

LoganLea helps clients get the best from new and existing systems. We use our combination of sales management and change implementation experience to help clients and system vendors design and implement CRM and SFA solutions that meet the needs of business leaders, managers and salespeople, and that deliver the intended benefits.

We help clients and system vendors with:

• Business process analysis
• System design
• Vendor selection
• Screen and report design
• Implementation and training
• Integration with other departments/systems
• Data capture, cleansing and conversion
• Use of Business Intelligence systems

Whether you are implementing a new CRM or SFA system, or you want to improve the results you get from your current installation.